Privacy
Policy

Introduction

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Property Insider Agents (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you engage with our services, visit our website (www.thepropertyinsider.com.au), or communicate with us.

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What is Personal Information?

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Personal Information refers to any information that identifies you or makes you reasonably identifiable. This includes, but is not limited to, your name, address, phone number, email address, and profession or occupation.

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Information We Collect

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• Personal Information: This may include your name, email address, phone number, and any other information you provide when using our services, contacting us, or signing up for our newsletter.
• Property interests and preferences
• Details of properties you have bought or sold
• Payment details if applicable

• Usage Data: We collect information on how our website is accessed and used. This Usage Data may include information such as your computer's IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

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How We Use Your Information

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We use your Personal Information to:

• Deliver our services, including property searches, negotiations, and acquisitions
• Communicate with you, including updates on available properties
• Improve our website and services
• Ensure compliance with legal and regulatory requirements
• Conduct internal marketing, research, and business development
• Keep you informed about our services through newsletters, SMS, and promotional emails (you can opt out at any time)

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What Happens If We Cannot Collect Your Personal Information?

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If you do not provide the required Personal Information:

• Our services may be limited or unavailable
• We may not be able to provide property updates or exclusive listings
• Your experience on our website may be less personalised

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Direct Marketing & Communications
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We may send you promotional emails, SMS, and other communications about properties, market insights, and services we believe may interest you. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

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Cookies & Website Tracking

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Our website (www.thepropertyinsider.com.au) uses cookies to enhance your browsing experience. Cookies help us:

• Recognise returning visitors
• Analyse website traffic and performance
• Improve our services and marketing strategies
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You can disable cookies in your browser settings if you do not wish to receive them.

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

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Can You Remain Anonymous?

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You may browse our website without providing personal information. However, to access our services or purchase a property, identification may be required.

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Sharing Your Information

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We may share your Personal Information with:

• Property owners, representatives, or service providers assisting in your property search
• Accountants, lawyers, or financial institutions for related transactions
• Regulatory bodies and law enforcement if required by law
• Business partners or affiliates involved in property transactions

We do not sell your personal data to third parties.

Complaints & Contacting Us
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If you have a complaint or concern about how we handle your Personal Information, please contact our General Manager:

Property Insider Buyers Agents
PO Box [Your Address]
Phone: [Your Contact Number]
Email: [Your Email]

We will aim to respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

The Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

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Updates to this privacy policy

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We may update this Privacy Policy from time to time. Any changes will be posted on our website and will be effective immediately.

Last Updated: 26th March 2025

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